Customer Service Hub
Customer Service
We believe that clarity is part of luxury. Everything you need to know about your Vallisee experience is here — simple, transparent, and designed to support you at every step.
How long does shipping take?
We process orders within 1–3 business days. Delivery typically takes up to 2 weeks, depending on your location. We ship worldwide.
Will I receive tracking details?
Yes. Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your order in real time.
Do you ship internationally?
Yes, Vallisee ships globally. Please note that customs duties or taxes (if applicable) are the responsibility of the customer.
What is your return policy?
We accept returns within 7 days of delivery. To be eligible, items must be unused, tags must be intact, and the product must be in its original condition.
"Luxury brands don’t say 'No refunds' — they say 'We’ll take care of you'."
How do I start a return?
Simply contact us at 📩 support@vallisee.com. Our team will guide you through the process.
Do you offer exchanges?
If you need a different size, please contact us and we will assist you based on availability.
How do I choose the right size?
We recommend referring to our size guide before purchasing. If you are between sizes, we recommend choosing the larger size for the most elegant silhouette and comfort.
How do Vallisee pieces fit?
Our designs are structured yet breathable. They follow the natural shape of the body, allow fluid movement, and maintain an elegant silhouette.
Will the product look exactly like the photos?
Yes. We ensure that every image accurately represents the product. However, slight variations may occur due to studio lighting and screen differences.
How should I care for my garment?
To preserve fabric quality, we recommend hand wash or dry clean, avoiding high heat, and storing carefully to maintain the garment's structure.
Is my payment secure?
Yes. We use industry-standard secure payment systems to ensure your information is protected at all times.
What payment methods do you accept?
We accept major credit/debit cards and other secure local payment options available at checkout.