Frequently Asked Questions
Introduction
At Vallisee, we are dedicated to delivering not just exceptional fashion, but an exquisite service that mirrors the luxury and elegance of our creations. Our shipping and delivery policy has been meticulously crafted to ensure the seamless arrival of your carefully chosen pieces, reflecting our commitment to excellence and your satisfaction.
Shipping Options
Vallisee offers a suite of shipping options tailored to meet the diverse needs of our esteemed clientele across the globe. Each garment is dispatched from our atelier with the utmost care, ensuring it arrives in pristine condition.
- Standard Worldwide Shipping: Complimentary for all orders, delivery within 5-10 business days.
- Express Shipping: Available for an additional fee, delivering your pieces within 2-4 business days.
- Priority Overnight: For those moments when time is of the essence, available in select locations, ensuring next-day delivery.
Order Processing
All orders placed on our platform are confirmed through an immediate email confirmation. Our finely tuned process ensures that each order is carefully prepared and shipped within one business day. Please note that purchases made on weekends or holidays will be processed the next business day.
Tracking Your Delivery
Upon dispatch, you will receive an email containing your tracking information, allowing you to effortlessly monitor the journey of your order. This ensures you remain informed and at ease as your selection travels from Vallisee to your doorstep.
Taxes and Duties
Vallisee offers all-inclusive pricing on international orders, which includes all taxes and duties when applicable. Our aim is to provide you with a smooth, hassle-free shopping experience where the focus remains on the luxury of fashion rather than unexpected fees.
Undeliverable Packages
In the rare occasion a package is returned to Vallisee as undeliverable, our customer care team will promptly contact you for further instructions on reshipment or refund preferences. Your satisfaction is pivotal, and we strive to resolve any delivery issues efficiently.
Customer Assistance
For inquiries and further assistance on shipping policies or your order, our dedicated customer care team is available via phone or email, providing timely and expert assistance tailored to your needs.
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