Returns & Exchanges

We want you in the dress you love. If your piece is not quite right, our team is genuinely on your side, and we have made the next step simple: a fast size exchange, or Vallisee Store Credit to choose again on your own time. One clear policy, no fine print games.

You have 14 days

You have 14 days from your delivery date to begin a return or exchange. We just ask that the piece comes back the way it reached you: unworn, unwashed, undamaged, with the original tags attached and in its original packaging.

Choose what suits you

Rather than a cash refund, every approved return is resolved one of two ways, both designed to keep the value with you:

• Exchange (our recommendation) for a different size of the same style, processed free of charge by Vallisee once your return is received and approved.
• Vallisee Store Credit, valid for 12 months from the day it is issued and redeemable across the entire collection whenever you are ready.

If the size you want is no longer available, we issue Store Credit straight away so you are never left waiting.

How it works

1. Email support@vallisee.com with your order number and the piece you would like to exchange or return.
2. We reply within one business day with your return authorization and the simple steps to follow.
3. Post the item back to our US returns center (address below). Return postage is arranged by you, except where your item arrived defective, damaged, or incorrect, in which case we cover it.
4. Our atelier inspects every returned piece on arrival. Once it is approved, your exchange ships or your Store Credit lands, and we email you the moment it is on its way.

Because we dispatch from the regional atelier nearest you with the style in stock, your replacement often travels a shorter distance than the original.

US returns center

Please request a return authorization first so we can track your parcel and approve it quickly on arrival.

Damaged or incorrect items

If anything arrives defective, damaged, or not what you ordered, simply let us know within 7 days of delivery with a quick photo. We will make it right at no cost to you, return postage included.

A few items we cannot take back

So we can keep prices fair and quality high, sale, clearance, promotional, final-sale, and personalized pieces, along with gift cards, are not eligible for return or exchange.

Our quality promise, both ways

Every returned piece is inspected before an exchange or Store Credit is issued. To stay fair to every customer, we are unable to accept items showing signs of wear, washing, stains, makeup, or fragrance. Vallisee reserves the right to decline returns that do not meet this policy, and to update it where needed. None of this is here to catch you out; it simply keeps every Vallisee piece arriving in the condition you would expect for yourself.

Questions before you send anything back? Write to support@vallisee.com and a real person will help you choose the best option.