The Vallisee Promise
Vallisee · Our Promise
The Vallisee Promise
Buying a dress online takes a little trust. Here is exactly what we promise you in return, in plain words.
We believe clarity is part of luxury. No fine print games, no surprises after checkout, just a few promises we hold ourselves to on every single order.
01
A real human, ready to help
Email our concierge and a real member of the team replies, usually within one business day. Sizing, styling, tracking, exchanges, we are genuinely on your side.
02
14 days to be sure
If your piece is not quite right, you have 14 days to start a free size exchange or take Vallisee Store Credit. One clear policy, kept simple on purpose.
03
Tracked, worldwide shipping
We ship globally and send tracking the moment your order leaves us, so you can follow your dress in real time from our door to yours.
04
Secure, protected checkout
Payments run on Shopify's encrypted checkout with trusted providers. Your card details are never stored or seen by us.
Checked and packed with care
Inspected before it ever ships
Every dress is looked over, pressed, and wrapped before it travels to you. We would rather hold a piece back than send one that is not right.
The quality you see in the photographs is the quality we promise to put in the box.
Dispatched from our global ateliers
Vallisee now ships from ateliers across three continents, so your dress travels a shorter, faster distance to reach you, wherever you are.